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Reference: https://support.education.f5.com/hc/en-us/articles/4403999362715-TMOS-Administration-201
Understanding of functional and technical aspects of Opening a support ticket with F5
The following will be discussed in this section:
- Describe how to capture application statistics
- Explain the status icons of objects on the map
- Given log file snippets, identify critical events
- Review log files and identify possible events
- Explain the purpose of iApps Analytics
- Review the Network Map in order to determine the status of objects
- Identify the necessary components for all support cases (Qkview uploaded to iHealth/ or attached to case, serial number of device, problem description, other supporting data)
- Distinguish between relevant/irrelevant information in order to assemble an accurate problem description
- Interpret each of the statistic types displayed by the dashboard
- Given an issue, determine the appropriate severity according to F5 guidelines
- Use the dashboard to gauge the current running status of the system
- Given a current running status, recognize significant statistics
- Explain what virtual servers, pools, nodes and pool members are
- Provide quantitative and relevant information appropriate for a given issue
- Given log file snippets, describe an event sequence
- Distinguish between qualitative/quantitative statements in order to assemble an accurate problem description
- Given a situation, predict the appropriate dashboard statistics
- Use iApps Analytics to gauge the current running status of application services
- Identify severity levels and the associated response times
- Identify the appropriate supporting components and severity levels for an F5 support ticket
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Understanding of functional and technical aspects of Troubleshooting basic hardware issues
The following will be discussed in this section:
- Understand the relationship between interfaces, trunks, VLANs and their status/statistics
- Given a log file, determine the nature of a hardware issue
- Indicate which logs would contain debugging information
- How to interpret the output from an EUD and determine if the test passed or failed
- Given a possible issue, determine which log file entries to review
- How to reboot an F5 platform into the EUD
- How to identify which tasks the buttons on the LCD perform
- How to correlate the LCD message to message in the corresponding log file
- How to locate the LCD on an F5 Platform
- How to download output from the unit an EUD was run on
Difficulty in Attempting F5-201: TMOS Administration Exam
If the user has successfully passed the F5-201 practice exam and has been through F5-201 exam dumps then the certification exam will not be too much difficult as the user has shown aptitude for understanding complicated processes.
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